Novel Coronavirus (COVID-19)
If you have an existing appointment or would like to make a new appointment and have any of the following symptoms
- Sore throat
- shortness of breath
you are required to call the clinic on 6687 8299 for a detailed triage prior to attending the clinic.
We are pleased to announce that as of Monday the 30th March all patients will now be entitled to a Medicare funded Telehealth or Video consultation and is in addition to the current Medicare criteria
If you would like to arrange a telephone consult, please call the clinic on 6687 8299 or alternatively you may request a telehealth appointment using our online booking system, HotDoc.
To minimise the risk of infection to our staff and also to encourage people to remain at home and reduce their exposure to the virus we will be encouraging phone consultations rather than face-to-face consultations as the first point of contact whenever possible.
Services such as the provision of referrals, certificates and prescriptions can be conducted over the phone and will be sent by unencrypted email or faxed as required.
By proceeding to book a telephone consultation you are agreeing to:
• your information being sent by email as not all providers have fax or encrypted email
• assigning your Medicare rebate (where available) to the doctor to claim directly from Medicare (Bulk Billing)
After the telephone call if it is agreed that you should attend the clinic for an examination, we kindly ask:
-You come to your appointment alone unless you need someone to help you mobilise
-You do not bring any children who are not being examined by the doctor
-You do not bring other family members who are not being examined by the doctor
-We ask that patients drive to the practice but remain in your car until the doctor is ready to see examine them.
-We may ask some patients to drive to the rear carpark - where the doctor will examine the patient in their car.
On occasion you may be directed to a fever clinic, pathology collection centre or respiratory clinic.
We aim to continue to provide our usual services such as vaccinations programs including Influenza vaccinations and childhood immunisations.
If you have an upcoming appointment with one of our Allied Health professionals and have questions or concerns, please contact the clinic to discuss.
The reason we that we have had to make the difficult decision to change the way we operate is to protect our patients and staff during the Coronavirus Pandemic, and deliver family medical care in a safe and equitable way for all patients.
We have seen around the Globe that the Coronavirus is not always easy to detect with symptoms ranging from a very mild cold to severe respiratory illness. Currently, due to restricted numbers of test kits, only patients that meet a strict criteria can be offered Covid-19 testing – please see the Health Direct Coronavirus symptom check tool to see if you meet that criteria:
Please be assured the safety of patients and staff is always our priority. We are receiving daily up-to-date information and will continue to respond to the changing situation.
We appreciate your patience and understanding during this time and hope to provide you with the same high level of care that you have come to know from our practice.
For up to date information on Coronavirus please visit the links below.