Patient Information and What to Expect
Everything you need to know about appointments, clinic processes, and how care is delivered at Tintenbar Medical Centre.
Booking a Doctor’s Appointment
Consultations are by appointment only. Every effort will be made to accommodate your preferred time and doctor. Urgent cases will be seen by the first available doctor.
We are also a teaching practice, supporting GP Registrars through six-month placements. This means your preferred doctor may not always be available when booking.
Longer Consultations
Please let reception know if you require a longer appointment, especially for multiple concerns or more complex issues.
Running on Time
Please arrive 5 minutes early to check in and allow extra time for parking.
Booking Options
You can also book by phone on (02) 6687 8299 or in person at reception.
Other Important Information
QML Pathology is located at the side entrance of the building near the main entry at the top of the ramp. Please follow signage on arrival to locate the collection room.
If you wish to see a nurse at the centre, you will need to book in to see a GP first, as nurses are unable to provide care without a referral from a doctor.
Our doctors are available for home visits and local nursing home visits by request. Please contact reception to discuss availability and suitability.
Contacting Your Doctor
If your doctor is unavailable, a message will be taken and your call returned as soon as possible. Urgent calls will be prioritised.
Forms & Referrals
A new appointment with your GP is required to organise replacements and ensure the correct documentation is provided.
Test Results
A follow-up appointment is required to discuss results, which are not provided by phone or email (excluding INR results).
Feedback, Complaints & Privacy
We are committed to providing a high standard of care and value feedback from our patients. Whether you would like to share your experience, raise a concern, or understand how your information is handled, this section outlines your options and our responsibilities.
We encourage patients to contact us directly wherever possible so we can resolve concerns promptly and at a local level, while also providing clear pathways for external support if needed.
Feedback & Complaints
You can request to speak with the practice manager in person or by phone, ask reception for a feedback or complaint form, or email us at reception@tintmed.com.au.
If your concern is not resolved, you can contact the Healthcare Complaints Commission (HCCC) on 1800 043 159 to lodge a formal complaint.
Privacy & Confidentiality
Our team is bound by strict confidentiality agreements, and all records are securely stored.
Information may be used for research, quality assurance, or internal reviews, with consent or in de-identified form where appropriate. For more details, you can request a copy of our privacy policy from reception.
Schedule an Appointment
Consult with a GP for a wide range of health concerns, from routine check-ups to ongoing medical management, with flexible appointment options available.
If you’re unsure what type of appointment to book or need guidance beforehand, our team is here to help.
Emergencies
Ballina District Hospital: 02 6620 6400
North Coast Health Connect: 1800 198 888
For emergencies call 000 for an ambulance.
Opening Hours
Medical Centre
Monday – Thursday: 9:00am – 5:00pm
Skin Cancer Clinic
Tuesdays