Before you arrive, use the resources below to
prepare for your appointment.
New patient, or haven’t seen us in a while?
Use the resources below to arrive to your appointment prepared, and spend less time in the waiting room.
Before Your Appointment
- Please arrive 10-15 minutes before your appointment
- Your Medicare card
- Please bring any health care, pension or health insurance cards
- Any details of your current medical condition
- Details of any medication schedule you are currently administrating
- Any referral letters
- You are welcome to bring a friend or relative
- Children under 12 must be accompanied by a parent or guardian
- It is preferable that mature minors (ages 13 – 16) be accompanied by a parent or guardian, but not required.
- Completion of all medical forms. Please see below our downloadable forms.
New patient? Save time by filling out the New Patient Form before arriving, available for download below.
Workers Compensation? Please disclose this information at time of booking. Additional paperwork will be needed to be provided to our medical team.
Appointments
Appointments - Our practice works by appointment times only – we do not take walk-ins. Appointments are reserved daily for medical emergencies. We offer standard 15 minute consultations. Telehealth appointments are available to existing patients. Home visits are not routinely offered and are at the discretion of the treating GP.
Longer appointment times are available, so please ask your receptionist if you require extra time.
Examples of longer appointments are:
- Care Plan
- Health assessment or medical
- Diabetes or Asthma Review
- Implanon insertion or removal
- IUD insertion or removal
- Minor surgical procedure
- Cervical Screening test
- More than one medical problem
Fees
If you don’t have Medicare or are uncertain of your eligibility for bulk billing, please contact the clinic for fee information.
Payment of fees is required at the time of consultation.
Cancellation Policy
Please inform us at least 24 hours prior to your appointment if you need to cancel or reschedule your appointment, to avoid a fee. This allows us to offer the appointment slot to other patients who may have a need for our care. The cancellation fee is the total cost of the booked appointment.
No Show Policy
Our time, as is yours, is very valuable and if you fail to show up for an appointment, a cancellation fee for the total cost of the booked appointment will apply.
Patient Forms
New Patients Form
New patients who have not been seen at this practice before can print this form, once completed it should be brought along to you initial appointment
CLICK HERE TO ACCESS OUR DOWNLOADABLE FORMS.
Records Transfer Request Form
The records transfer request form is for those patients wanting to have their past medical records sent through to our surgery. This can be helpful for you doctor to look over past medical history and medications to help with any current conditions. Once completed it can be given to our receptionists who will fax it through to your previous doctor.
Patient Survey
01. Click Here Part 1
02. Click Here Part 2
Tintenbar Medical Centre Privacy Policy
Purpose
This Policy explains how personal information about you and your health is recorded and managed
in our practice. We also have a written privacy policy describing how we manage personal
information. You can receive a copy of our policy free of charge upon request or access it via our
practice website.
Personal information
The ‘personal information’ we collect includes your name, date of birth, address/es, contact details,
Medicare number, healthcare identifiers and health fund details. Medical information may include
medical history and any care you may need. GPs need information about your past and present
health in order to provide you with high-quality care.
Our practice follows the guidelines of the RACGP’s 5th Standards for the management of health
information in general practice. These Standards incorporate federal and state privacy legislation,
and the Australian Privacy Principles, which requires that your personal information is kept private
and secure.
Your medical records
This practice takes steps to ensure that your medical records:
- are accurate, complete, well-organised and legible
- are up-to-date
- contain enough information to allow another GP to care for you
- contain a summary of your care
- can be used to remind you, with your permission, to return for follow up, check-ups and
reviews
If you are uncertain why information is being requested, please ask your GP or the practice staff.
If you wish to remain anonymous while accessing healthcare services, please talk to the practice
staff.
Providing your information to other GPs
In this practice, it is normal for all GPs to have access to your medical records. If you have any
concerns about this please discuss them with your GP or practice staff.
It is important that other people involved in your care, such as medical specialists and other
healthcare professionals, are informed of the relevant parts of your medical history, so they can
provide the best care for you. Your GP will let you know when this is necessary.
Providing your information to others
We respect your right to decide how your personal information is used or shared. For example, this
may be sharing your health information with specialist doctors. Personal information that identifies
you will only be sent to other people with your consent, unless there are exceptional circumstances.
Gaining your consent is the guiding principle used by this practice in using and sharing your
information.
Our practice will not share your personal health information with anyone else or another
organisation unless:
- you have consented to this sharing, or
- they are legally obliged to disclose the information, in which case your GP will first discuss
with you the information that they are legally obliged to disclose, or - the information is necessary for you to obtain Medicare payments or other health insurance
rebates, or - there is an overriding public health and safety interest in the release of the information
In the above cases, only information necessary to meet the requirements will be provided. Your
health information will not ordinarily be sent overseas unless:
- you are informed and provide consent for this to occur, and
- the overseas country receiving the information has privacy laws that are very similar to the
Australian Privacy Principles
Using health information for quality improvement and research
This practice may use patient health information to assist in improving the quality of care we give
to all our patients, by reviewing the treatments used in the practice.
Your information held by the practice may be used in research projects to improve healthcare in the
community; however, this information will not include data that can identify you.
The information used for research, including the publication of research results, will not be in a form
that would allow you to be identified, unless the research serves an important public interest. In
such cases, identifiable medical records can be used for medical research without your consent
under guidelines issued by the Australian Government. Before providing such identified
information, your GP will discuss with you the information that they are obliged to disclose.
Access to your health information
You may ask practice staff about any aspect of your healthcare, including information contained in
your record. You can request access to your medical record and any other information the practice
records about you.
If you request access to your medical record, your GP will need to consider if there may be a risk of
physical or mental harm to you or any other person that may result from disclosure of your health
information. Your GP may need to remove any information that will affect the privacy of other
individuals.
Sharing information is important for good communication between you and practice staff. Your GP
is able to provide a full explanation of the health summary or medical record you are provided access
to.
Depending on what is involved, you may be asked to contribute to the cost of providing the
information.
Resolving concerns regarding the privacy of your health information
If you have any concerns regarding the privacy of your personal health information or the accuracy
of the information held by the practice, you should discuss these with practice staff. Inaccurate
information can be corrected or your concerns noted in your record. For legal reasons, the original
notes will be retained.
Security of information in the practice
Australian privacy legislation applies to all personal health information recorded in electronic and
paper records. All records must be kept secure to protect against unauthorised access. This practice
complies with these requirements to protect your information.
Contacts
If you have questions or a complaint about the privacy of your personal information, please ask to
speak to the privacy contact officer at the practice.
Further information on privacy legislation is available from:
Office of the Australian Information Commissioner
1300 363 992
www.oaic.gov.au
Information and Privacy Commission
New South Wales – 1800 472 679
www.ipc.nsw.gov.au/privacy/ipc_index.html
Practice Details
Hours:
M: 8:30am – 4:30pm
T: 8:30am – 4:30pm
W: 8:30am – 4:30pm
T: 8:30am – 4:30pm
F: Closed
S: Closed
S: Closed
After 4.30 pm Weekdays, Friday, Saturday, Sunday and Public Holidays please attend an Emergency Department at Ballina, Byron Bay or Lismore Hospitals. Lismore Urgent Care Clinic, 33-35 Rous Road, Goonellabah is available for walk-in non-emergency appointments.
Contact Us:
P: (02) 6687 8299
F: (02) 6687 8766
E: reception@tintmed.com.au
A: 12 George Street, Tintenbar, NSW, 2478
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